Following the COVID-19 pandemic lockdown and the inevitable shutting down of hospitality businesses in 2020, James and Melanie were unable to run the restaurant, café and bar so instead set about creating a home delivery service and later a small retail unit offering a curation of Pride & Provenance’s wine, beers, spirits, cheese and charcuterie. Together, through the most adverse of times, they delivered their luxury goods, bespoke hampers and gift boxes to homes and businesses across Calderdale.
“From remembering the names of our guests, to sharing little gems about our locally sourced produce, Customer Service excellence is at the heart of everything we do”, says James. “Our wonderful customers still want the additional option of home delivery and retail so we are over the moon to say that we are soon to launch Pride & Provenance Markets, a brand-new retail experience that will open in late Summer 2021 underneath the Pride & Provenance café, wine bar, restaurant. This award is a wonderful reminder to us that even through adversity, great moments can and do still happen”.